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Freshservice

Freshservice Integrations

Integrate Freshservice with other apps and automate your workflow

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
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Triggers (11)
Deleted Ticket
Triggered when a ticket is deleted.
New attachment added to ticket
Triggered when an attachment is added to a ticket.
New note added to change (instant)
Triggered when a new note is added to a change
New note added to problem (instant)
Triggered when a note is added to a problem
New note added to release (instant)
Triggered when a new note is added to a release
New note added to ticket
Triggered when a note is added to a ticket.
New or Updated Change
Triggered by a new or updated change
New or Updated Release
Triggered by a new or updated release
Two-way sync new and updated changes (instant)
Triggered by new and updated changes
Two-way sync new and updated releases (instant)
Triggered by new or updated release
Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
Actions (7)
Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
Add New User
Checks if the user already exists. If they don't exist, adds new user.
Add Note To A Problem
Adds a note to a problem provided its id.
Add Note To A Ticket
Adds a note to a ticket.
Create Ticket
Creates a ticket
Two-way sync add or update a problem
Creates or updates a problem. For use only with two-way sync triggers.
Two-way sync add or update a ticket
Creates or updates a ticket. For use only with two-way sync triggers.
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